Terms of Service
These Terms of Service (“Terms”) govern your use of the Flex Access website and services. By accessing our website or engaging our services, you agree to comply with these Terms.
If you do not agree with these Terms, please do not use our website or services.
About Flex Access
Flex Access is an accessibility and inclusive mobility solutions provider based in the United Arab Emirates, delivering products and services including vertical platform lifts, stairlifts, ramps, tactile systems, pool and beach access systems, automation solutions, and related accessibility technologies.
Use of the Website
You agree to use this website only for lawful purposes. You must not:
- Use the website in any way that violates UAE laws or regulations
- Attempt to gain unauthorized access to systems or data
- Upload malicious software or harmful content
- Misrepresent your identity or provide false information
Flex Access reserves the right to restrict or terminate access if misuse is detected.
Product & Service Information
All product descriptions, specifications, and images on this website are provided for general information purposes.
While we strive for accuracy:
- Technical specifications may change without prior notice
- Product availability may vary
- Custom solutions may differ based on site conditions
Final technical details, pricing, and installation scope will be confirmed through formal quotations and signed agreements.
Quotations & Contracts
Any quotation issued by Flex Access:
- Is valid only for the period stated
- Is subject to site inspection (if required)
- May be revised based on project conditions
A binding agreement exists only after:
- Written acceptance of quotation
- Signed contract (if applicable)
- Payment confirmation as per agreed terms
Installation & Site Conditions
Clients are responsible for ensuring:
- Accurate site information is provided
- Access to installation areas is available
- Structural readiness where required
- Necessary approvals or permits are obtained
Flex Access is not liable for delays caused by site readiness issues, third-party contractors, or regulatory approvals.
Payments & Fees
Payment terms will be specified in the official quotation or contract.
Failure to make payments within agreed timelines may result in:
- Suspension of services
- Delayed delivery
- Additional charges where applicable
All prices are exclusive of VAT unless otherwise stated.
Warranty
Warranty coverage depends on the specific product and manufacturer terms.
Unless otherwise specified:
- Warranty applies to manufacturing defects
- Warranty does not cover misuse, neglect, unauthorized modifications, or improper maintenance
- Routine maintenance may be required to maintain warranty validity
Full warranty details are provided in project documentation.
Limitation of Liability
Flex Access shall not be liable for:
- Indirect or consequential damages
- Loss of business or revenue
- Improper use of installed equipment
- Modifications performed by third parties
Our total liability shall not exceed the total contract value of the specific service provided.
Intellectual Property
All website content, including:
- Text
- Graphics
- Logos
- Product descriptions
- Images
Is the property of Flex Access and may not be copied, reproduced, or distributed without written permission.
Compliance with Regulations
All accessibility solutions are designed in accordance with applicable UAE regulations and relevant international accessibility standards where specified.
Clients are responsible for confirming local authority approvals where required.
Force Majeure
Flex Access shall not be held liable for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Supply chain disruptions
- Labor shortages
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the jurisdiction of the competent courts in the UAE.
Changes to These Terms
Flex Access reserves the right to modify these Terms at any time. Updated Terms will be published on this page.
Contact Information
For any questions regarding these Terms, please contact:
Flex Access
Abu Dhabi, UAE
Email: info@flexaccess.ae
Phone: +971 56 760 1753
Because everyone belongs — and accessibility must be built on trust, transparency, and responsibility.